Refund & Cancellation Policy

This policy explains how cancellations and refunds work for paid DiabetesLife plans. DiabetesLife is operated by Ringmann Global Private Limited. How you cancel and get a refund depends on where you paid: Pro bought inside the Android app is billed by Google Play; Pro bought on the web and the Doctor plan are billed by Razorpay.

Pro bought in the Android app (Google Play)

• Pro in the Android app is a Google Play subscription that renews automatically each month or year until you cancel.
• Cancel any time from Google Play (Play Store → your profile → Payments & subscriptions → Subscriptions → DiabetesLife), or from the Upgrade screen in the app. You keep Pro until the end of the period you have paid for; you are not charged again.
• Refunds for Google Play purchases are handled under Google Play’s refund policy. You can request one from your Google Play order history; if you need help, email us and we will assist.

Pro bought on the web (Razorpay)

Pro bought on the web is a one-time prepaid purchase (monthly or yearly), not an auto-renewing subscription. You keep Pro access for the full period you paid for, and nothing renews unless you buy again.

• If your clinic provides you with Pro and your paid Pro period overlaps with it, you can cancel your paid plan from the app and we issue a pro-rata refund for the unused portion, back to your original payment method via Razorpay.

Doctor plan

The Doctor plan for doctors and clinics starts with a 30-day free trial. You are not charged during the trial and can cancel before it ends at no cost. After the trial, the plan is billed as a subscription for each doctor; you can cancel from the doctor portal to stop future renewals. Amounts already billed for the current period are non-refundable except where required by law.

How refunds are issued

Approved refunds are returned to your original payment method through Razorpay. Once processed, refunds typically appear within 5–7 business days, depending on your bank or card issuer.

Requesting a refund or help

If you believe you were charged in error, or have any billing question, email support@diabeteslifeapp.com with your account email and the payment details. We aim to respond within 2 business days.