Refund & Cancellation Policy

This policy explains how cancellations and refunds work for paid DiabetesLife plans. Payments are processed by Razorpay.

Patient Pro plan

The patient Pro plan is a one-time prepaid purchase (monthly or yearly), not an auto-renewing subscription. You keep Pro access for the full period you paid for.

• You can cancel Pro at any time from the app. Cancelling stops future purchases; it does not remove access you have already paid for.
• If your clinic provides you with Pro and your paid Pro period overlaps with it, we issue a pro-rata refund for the unused, overlapping portion of your paid plan, back to your original payment method via Razorpay.

Clinic plan

The Clinic plan for doctors and clinics starts with a 30-day free trial. You are not charged during the trial and can cancel before it ends at no cost. After the trial, the plan is billed as a subscription; you can cancel from the doctor portal to stop future renewals. Amounts already billed for the current period are non-refundable except where required by law.

How refunds are issued

Approved refunds are returned to your original payment method through Razorpay. Once processed, refunds typically appear within 5–7 business days, depending on your bank or card issuer.

Requesting a refund or help

If you believe you were charged in error, or have any billing question, email support@diabeteslifeapp.com with your account email and the payment details. We aim to respond within 2 business days.